Refund policy

At Javon, customer satisfaction is important to us. Please review our Return & Refund Policy before making a purchase.

Returns

We accept returns within 30 days of purchase for eligible items.

To qualify for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase or order confirmation is required.

Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned if opened or used:

  • Massage devices

  • Heated therapy products

  • Support braces and wearable wellness products

  • Any item showing signs of use or damage caused by the customer

Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 7 days of receiving your order.

Please include:

  • Your order number

  • A description of the issue

  • Photos of the product and packaging

We will review the claim and, if approved, provide a replacement or refund.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method used during checkout.

Depending on your payment provider, refunds may take 5–10 business days to appear in your account.

Pickup Orders

Javon currently operates as a Local Pickup Only business.

Customers will receive notification when their order is ready for pickup.

If an order is not collected within 30 days and no communication has been received from the customer, the order may be canceled and refunded at our discretion.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Javon

Email: support@freemane.store

Website: freemane.store

Pickup Address:
4986 Corliss Rd
Cleveland, OH 44124
United States

We reserve the right to update this policy at any time without prior notice.